dkaka7 Privacy Policy

We collect the following types of information when you create an account at dkaka7 and while using the platform:

1.1 Information You Provide Directly

When you register or contact the support team, you provide certain information yourself. This includes:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• Banking and payment information (bKash, Nagad, Rocket, bank transfer)
• Identity verification documents (copy of national ID or passport, where applicable)
• Details of messages or complaints you send to support

1.2 Automatically Collected Information

When you visit our site, some information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on site and pages visited
• Login time, session data, and gaming history
• Transaction history and payment records

dkaka7 uses your personal information only for the following legitimate purposes:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To comply with age verification and anti-money laundering (AML) regulations.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Support Services: To resolve your questions or complaints.
• Responsible Gaming: To analyze gaming patterns to identify problematic behavior early and provide assistance where needed.
• Security: To prevent fraud, account hacking, and unauthorized access.
• Platform Improvement: To improve site functionality and user experience.
• Promotional Communications: To send bonus offers and updates with your consent (you can unsubscribe at any time).

Our site uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They help us improve the functionality of our site.

3.1 Types of Cookies We Use

• Essential Cookies: Essential for core site functionality such as maintaining login sessions. Without these, the site will not work properly.
• Functionality Cookies: To remember your preferences and settings (such as language or display preferences).
• Analytics Cookies: To understand site traffic and usage patterns. These contain no personally identifiable information.
• Security Cookies: To detect fraudulent transactions and unauthorized access.

3.2 Cookie Controls

You can delete or block cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working.

dkaka7 does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Partners

We work with trusted partners for payment processing, identity verification, and technical services. These partners may only use information to provide their specific services.

4.2 Legal Obligations

We may have a legal obligation to provide information to relevant authorities as required by applicable laws in Bangladesh or by court order. In such cases, we will share only what is legally required.

4.3 Fraud Prevention

Information may be shared where necessary to detect and prevent fraud, money laundering, or other illegal activities.

dkaka7 uses industry-leading security technology to protect your information:

• SSL Encryption: All data transfers on our site are secured with 256-bit SSL encryption. When you see the padlock icon in your browser's address bar, the connection is secure.
• Two-Factor Authentication: A two-step verification method to enhance account security.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Testing: Regular penetration testing is conducted to identify vulnerabilities.
• Data Access Controls: Only authorized employees will have access to personal information, and they are bound by strict confidentiality agreements.

While we are committed to ensuring the highest level of security, it is not possible to guarantee complete security when transmitting information over the internet. Therefore, keep your password secure and do not share it with anyone.

We retain your information only for as long as necessary. In determining the retention period, we consider the following:

• Active Account: All relevant information is retained for as long as your account remains active.
• After Account Closure: Financial transaction records and identity verification documents are retained for a specified period as required by legal obligations.
• Marketing Data: If you unsubscribe from marketing communications, the relevant data will be removed promptly.
• Support Records: Support ticket information is retained for resolving your issues and for future reference.

Once the designated period has passed, data is securely deleted or anonymized so that you can no longer be identified.

As a dkaka7 user, you have the following rights over your own personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. You can also change some information yourself from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this may not always be possible in cases of legal obligations or ongoing investigations.

7.4 Right to Withdraw from Marketing

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We will generally respond to your request within 30 business days.

dkaka7 is strictly prohibited for anyone under the age of 21. We do not knowingly collect or store information from any minor.

We verify age during the registration process. If it is ever found that someone under the age of 21 has opened an account, that account will be closed immediately and the collected information will be securely deleted.

Our platform may sometimes contain links to third-party payment gateways or services. These external sites or services have their own privacy policies and we are not responsible for their data management.

Before providing your information to any external service, you are advised to review the privacy policy of the relevant site. For payment services such as bKash, Nagad, or Rocket, their own policies will apply.

We may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified by email or via a notification on the platform.
• Continued use of the site after changes will be taken to mean you have accepted the new policy.

We therefore advise you to review this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide support in Bengali 24 hours a day, seven days a week.